At Mortimer Toyota we value our relationship with our clients and we want to ensure that any complaints which you have are dealt with in a manner that is transparent, fair and timeous.
We are committed to complaints resolution and we have implemented an internal complaints process to ensure that your complaint is dealt with satisfactorily. You may request a copy of this internal complaints process.How to complain:
If you have a complaint, please follow the guidelines set out below:
• The complaint must be in writing
• Include your name, identity number and the policy number together with full details of the complaint
• Attach all documents which are relevant to the complaint
• Send the complaint to Mortimer Toyota, either by post, fax or e-mail to the following address:
Postal address: P O Box 184, Vredenburg, 7380
Fax number: 036 631 0430
Upon receipt of your complaint, our staff will acknowledge receipt of the complaint, investigate the details thereof and resolve it timeously and fairly.
If, within six weeks, you are not satisfied with the manner in which the complaint was resolved or the outcome thereof, you may refer your complaint within the next six months to the FAIS Ombud, who can be contacted on the following numbers:
012 470 9080
Fax: 012 348 3447
Postal address: P O Box 74571, Lynwood Ridge 0040